A representation of common information (i.e FAQ, Fee, Tariffs etc) that are published by a jurisdiction for general public.
A representation of an acceptable service (request types)(e.g Water Leakage) offered(or handled) by a specific jurisdiction
A representation of an entity (e.g municipal, local government etc) responsible for addressing citizen(or customer) service request(issue)
A representation of an entity which provides a way to set flags on service requests(issues) in order to track their progress.
A representation an entity which provides a way to prioritize service and service request(issues) in order of their importance.