A representation of common information (i.e FAQ, Fee, Tariffs etc) that are published by a jurisdiction for general public.
A representation of an acceptable service (request types)(e.g Water Leakage) offered(or handled) by a specific jurisdiction
A representation of an entity (e.g municipal, local government etc) responsible for addressing citizen(or customer) service request(issue)
An incident reporting service to notify citizens in case of service disruption such as lack of water, network maintenance etc.
A representation of an entity which provides a way to set flags on service requests(issues) in order to track their progress.